What is empathy and how can it help students?

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Hannu Jaakkola, community adviser at Lyfta, explores the issues of exhaustion, being overwhelmed and how to address these challenges with empathy for those around us.
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Are you feeling tired? Are your routines all messed up? It would be strange if everything felt normal, even though exhaustion is a familiar companion to many teachers at this time of year. During the last month everyone has faced insecurity and broken routines. In the middle of all of this teachers have had to start maybe the biggest systemic shift that schools have ever faced.
Recognising the limits of your endurance is not weakness, and it's not wrong to admit you may be struggling. You're not alone in feeling bad or off. Teachers, students, parents, carers and school leaders are all in this together. Everyone living through these times is going through a mental, physical and social transformation. Education is vital in adapting to this change, including self-education by adults.
Many basic safety matters are impossible to change on your own, but teachers have a massive impact on how psychologically safe the people near them feel. Harvard scholar, Amy Edmondson, has defined psychological safety as the ability to take interpersonal risks in a group. In other words, can you admit errors, bring up ideas that are half-formed or be yourself as a vulnerable human? Increasing psychological safety not only serves to buttress the need for individual safety, but also helps your class, staffroom and school to work and learn better.

So, how do you foster psychological safety in your own work? Here are three suggestions:

  1. Be curious about the people around you. Create situations with your colleagues, students and their parents and carers where you can meet them as people. One tool to help with that is an empathy map. It allows you to collect their thoughts and how they act, and helps in figuring out what they need.
  2. Show others that you can be wrong. As you model making mistakes, you are giving them permission to be honest and straightforward with you. Being vulnerable is one of the strongest ways to connect with other people.
  3. Let go of the thought that you need to get through school work as efficiently as possible. Efficiency is always context-dependent in a certain environment and a certain way of doing things. As the environment has changed dramatically, trying to be efficient can even be harmful. Think instead of being an effective teacher. How do you need to take the new limitations into account? This will also help you to be present for your students.

Here's an example of how to use an empathy map:

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  1. Gather notes and information about the people on your mind (students, parents, colleagues).
  2. Divide your notes among the empathy map sectors: what did they SAY, DO, THINK and FEEL?
  3. Step back and look at the whole map. You will find insights about their needs as you look at the map.
  4. You can then decide what you want to do. Is there a need you can fulfill? Could someone else, if you shared your insights with them?
By Hannu Jaakkola, community adviser at Lyfta
Skills & Values
Social Emotional Learning
PSHE
Personal Development